Returns & Exchanges

Due to the perishable nature of our artisanal chili-infused candies, we prioritize food safety and cannot accept returns on opened products. If your order arrives damaged or incorrect, we are committed to making it right with a replacement or refund within 14 days of delivery.

1

Inspect Your Shipment

Upon arrival, please check your Chililicious Candy package for any signs of damage or incorrect flavor assortments.

2

Document the Issue

Take clear photos of the damaged packaging or the incorrect items to help us process your claim more efficiently.

3

Contact Mr. YuYu

Email our support team at [email protected] with your order number and the photos attached to initiate a resolution.

4

Receive Your Refund or Replacement

Once approved, we will either ship out a fresh spicy batch at no extra cost or issue a full refund to your original payment method.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing